{Supportbee Dev Blog}

Stories from the developer bees

How this single controller shielded our Rails app from Tuesday's Amazon S3 outage

While many popular services on the internet were severely affected during Tuesday’s Amazon S3 outage, SupportBee remained very much functional. We continued to import emails forwarded by our users and our users continued to use SupportBee’s dashboard to write emails to their customers. Our users could even upload and send...
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Building a powerful search engine powered by Elasticsearch and Rails (part 1)

For years Elasticsearch powered the search feature of SupportBee. Well, it just got better, a lot better! And the whole process was a very instructive experience. Now I’m going to relive it. This tutorial intends to help you build a powerful search engine for you project. It will dig into...
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Mapping SupportBee's Users around the World

Our customers come from all around the world, as a matter of fact, they come from 79 different countries, and login to SupportBee almost everyday. So we had decided to share brief stories about our awesome users, and put up a page about them on SupportBee.com. With just a little...
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Integrating Rails Simple Form with Semantic UI

While working on a complete UI redesign for SupportBee, we moved away from Bootstrap and decided to use Semantic UI. We loved Semantic UI because, besides being awesome, it offered UI components which helped us really speed up front-end development at SupportBee. What is Semantic UI? It is a modern...
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Adding React to our stack

Backbone has been a game changer for SupportBee. However, time has made its limitations, when it comes to building views, very clear. We have a lot of code to hook data up to the views and we really wanted to get rid of it. React has been on our radar...
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